Leaders in the workforce solutions industry have heard phrases such as, “work smarter, not harder” and “find a way to streamline” from business executives for decades. The COVID-19 pandemic accelerated the need for transformation, as it exposed the fragility of many current business models, forcing organizations to rethink how they get work done. Fast-forward to today where the explosion of AI and the volatility of the global political and economic landscapes have added an air of apprehension in taking necessary steps toward workforce transformation.
For businesses looking for ways to create a competitive advantage, it is essential that HR, procurement and business leaders understand the workforce trends that are shaping the future of work, such as shifting demographics and globalization, the “gigification” of work, skills-based hiring, and synergizing AI and human ingenuity.