Summary
Overall, the technology industry has a major significance to the Indian economy as it contributes vast amount of revenues to the country’s GDP, as well as employs many highly skilled workers. With the increasing number of GCCs, this further boosts the industry and expedites creation of high-value jobs in India. To support industry growth, several initiatives and policies from various organisations and the government are continuously implemented, particularly around creating and developing highly specialised skills and talent, and enforcing workforce diversification, mainly focused on women. The inclusion of DEI in GCCs’ recruitment strategies would mitigate challenges faced by the sector in attracting and retaining talent amidst the competitive hiring environment in the technology industry. This trend aligns with India’s aim to achieve technological advancement in its digital economy and future prosperous economic growth.