GCCs are clearly positioning themselves to anticipate the needs of their parent companies, driving growth and innovation while prioritising the continuous upskilling of their workforce to retain top talent.
GCCs are transforming into pivotal hubs for innovative digital products, transitioning from operational support to strategic partnership roles, thereby driving substantial value across entire operational processes.
GCCs are currently fostering collaboration with external stakeholders, including academia and startups, to drive innovation and achieve mutual business objectives. Through these strategic partnerships, GCCs are enhancing their innovation capabilities and bolstering their competitive position in global markets.
GCCs are leading the way in technology disruption, using generative AI, data analytics and automation to innovate across different fields. Their focus is on employing these technologies to develop intelligent solutions that streamline operations and improve business processes.
As GCCs adapt to evolving business demands, several key aspects such as talent development, strategic partnerships, agile workforce models and customer centricity will play a key role in positioning GCCs as strategic partners driving innovation and growth within their parent organisations.
